You’ve checked your site stats and you are getting TONS of hits (visitors) but you are wondering why no one is signing up for your newsletter or making a purchase? It’s time to look at your Bounce Rate or how long your visitors are actually staying on your site.
Google Analytics definition is: “Bounce rate is the percentage of single-page visits or visits in which the person left your site from the entrance (landing) page.”
For the mathematically inclined, here is a formula:
Bounce Rate = Total Number of Visits Viewing Only One Page / Total Number of Visits
A high bounce rate indicates that visitors are not finding information that is relevant or interesting TO THEM on your landing page. Note the “TO THEM.” You may think your home page is very relevant and interesting but you need to think like your visitor. The more compelling your landing page is to them the longer they will explore your site and increase the chance that they will become a customer.
Here are a some tips to help improve your bounce rate and your conversion.
1- Check your keywords. Your keywords must be relevant to what you are offering. For example, if someone is searching for information on choosing a paint color for their bedroom and lands on your fine art site because one of your key words is paint, they are not going to stay. And they are not your target client. So evaluate your keywords to be sure you are receiving targeted traffic.
2- Keep your page short. The most relevant information should be “above the fold.” (You should see it without scrolling down.) People generally have short attention spans and with so much information coming at them from all directions on the internet, they will generally do a quick scan for the information they are looking for. If you don’t grab them during that scan, they are on to the next site. All relevant links and your call to action should be above the fold.
3- Evaluate the Layout of your site. When a visitor lands on your page, where does their eye go? This is the first information they see. Is it information they need? Is it a call to action?
I recently found a good tool to help evaluate a site’s layout. AttentionWizard.com takes a screen shot of your site and creates a “heat map” of where your visitor’s eye is drawn. Their description: ”AttentionWizard uses advanced artificial intelligence algorithms to simulate human visual processing and attention.” It gives you some interesting insight, it’s quick and free. Try it out.
4- Keep your landing page fresh. Search engines spiders like to find new food! If you have fresh content on your home page, they are more likely to favor you in their search. If you are a regular blogger, and this means at least twice a week, one way to do this is to make your blog your landing page. What?! Radical?! That’s usually the response I get when I suggest it. When I heard the idea, I had my doubts too. But I decided to try it with my site and six months later my bounce rate is 25% lower!
There are many other things to look at concerning bounce rate and conversion. But short of writing a book, these are a few things to get you started. It can actually be fun. If you have a question, or just don’t want to deal with it all and would like me to take a look at your site, contact me.